Description
The Avaya Merlin Messaging R4.0 Voice Mail w/ 2-Port Card features:
▪ 200 Mailboxes with 6000 Minutes (100 Hours) of Storage
▪ Initial configuration is 2-Ports
▪ Expandable to 12-Ports (purchased separately – Licensing required)
▪ System Status LED
▪ Port Status LEDs
▪ RS-232 Serial Port – to directly connect a PC or laptop to the system
▪ PCMCIA Slots
• Local Area Network (LAN) connection
• Two Touch-Tone Receivers (TTRs)
• The port cards provide:
— Remote Maintenance Device (RMD)
— Media for performing system backup
• Used to house the Delay Announcement Service card (DAS)
• The Messaging System offers three voice messaging services:
— Automated Attendant Service (AAS)
— Call Answer Service (CAS)
— Voice Mail Service (VMS)
• Call Answer Service – functions as a personal answering machine
• Hear the Personal Greeting recorded by the mailbox owner
• Switch to the alternate language (Bilingual mode must be configured)
• Leave a voice message
• Designate voice message as a Priority or Private message
• Transfer to an operator or to another extension
• Play an Informational Announcement
• Transferred to a voice mailbox
• Submenu options
• Record and send messages
• Forward and reply to messages
• Designate message as Priority, Private, and/or request Return Receipt
• Listen to messages
• Return calls to internal callers
• Record Names and Personal Greetings
• Activate Personal Greeting (s)
• Change Personal Operators
• Change passwords
• Set up Outcalling (if permission provided)
• Create Personal Group Lists
• Change Call Answer Mode of the mailbox
• Record a call and store it in their mailbox (if permission provided)
• Automatically send a copy a message to another mailbox
▪ Multiple mailbox owners can send a copy of their messages to a single mailbox
• Change message retrieval order
• Preview new messages without changing the message status
• Listen to last heard message
• Listen to previously heard messages
• Change message status back to new
• Speed up or slow down mailbox prompts and messages
• Provides on-site and remote system serviceability functionality, including:
— Terminal-based reporting
— Trouble/fault isolation
— Backup and Restore System Administration
• Administer an extension to be either a:
— Mailbox
— Fax
— Transfer-Only
— Automated Attendant Extension
▪ Mailbox administration includes programming capability to:
— Administer up to four Automated Attendants
— Administer Delay Announcements
— Administer System Security Parameters
— Administer System Group Lists
— Create a Phantom Mailbox
▪ Refurbished
▪ One-Year Warranty